Terms and Conditions

Terms and Conditions

Definitions:
WE, US, OUR, SSAL: Samurai Sportswear Australasia Limited 

YOU, YOUR: The legal entity who are purchasing/in the process of purchasing goods from SSAL.

Consumer: an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession

Once your order has been ‘Checked & agreed’ in writing (letter/fax/email) by YOU, it is deemed to be ‘CONFIRMED’. Once an order is CONFIRMED, the contract between us will have been formed and these terms will be become binding on YOU. YOU are obliged to accept delivery, pay the agreed price and adhere to the payment terms of the order. We are unable to make changes to a CONFIRMED order.

If YOU are a Consumer you have a legal right to change your mind and cancel the contract by notifying us in writing within 14 days of the date on which you receive the goods and request a refund. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. All items must be returned “as sold”; in a resalable condition, in their original packaging, swing tags and tickets attached and unused. We may reduce your refund to reflect any reduction in the value of the goods. Please however note that where YOU have ordered bespoke garments, “made to order”, personalised or customised goods then you will not be able to cancel any order once it has been CONFIRMED by us.

All designs and logos represented on SSAL job sheets are for guidance only and are not to scale unless measurements have been added. Where YOU require the goods to comply with a particular specification YOU shall supply US with such specification at the time of placing the order and YOU should ensure that all measurements, logos and/or graphics are correct and accurate. WE shall in no way be responsible for any such errors or inaccuracies.

All risk in relation to the goods passes to YOU upon delivery but the title to the goods remains vested in SSAL until ALL sums owed by YOU have been paid in full.

If no credit account is active; All orders below $1,000 will require 100% payment with the order confirmation and this forms part of the CONFIRMATION process. For clarity, no goods will be ordered from our factory (bespoke) or picked from our warehouse (stock) until we have sight of cleared funds. All orders above $1,000 will require 50% payment with the order confirmation and the 50% balance payment prior to goods being despatched. For clarity, no goods can be despatched from our warehouse until we have sight of cleared funds paying the order in full. It is recommended that full and final payments are made in good time prior to the arrival/completion of goods to avoid us having to hold goods pending funds clearance.

Trade credit terms are available by separate negotiation. Please speak to your Account Manager if you wish to apply for a credit account. NOTE this application process normally takes 10-14 days to reach a conclusion.

Whilst the products supplied bear the SSAL brand logo YOU cannot purport to represent or make any commitment on behalf of Samurai Sportswear Australasia Limited.

The target delivery date is an estimated delivery date at the point of sale and WE shall endeavour to meet this. The, lack of raw materials, late or disadvantageous delivery of goods, conditions that constitute “Force Majeure” meaning an excusable delay, unforeseen circumstances proved to be beyond the reasonable control and without the fault or negligence of the Purchaser or SSAL including but not limited to acts of God, natural disasters, fire, flood, explosions, earthquakes, accident, civil unrest, any act of the Government of the Purchaser or the Supplier, war, insurrection, embargo, actions of the other party, riots, or strikes affecting the Purchaser, the Supplier or the Customer. The parties non-compliance with any rule, regulation or government agency shall not constitute Excusable Delay, or the failure of the Purchaser to furnish necessary information or instructions for any reason whatsoever, release US from the agreed delivery dates, and if necessary, from the contracted responsibility for delivery.

SSAL shall, under no circumstances whatever be liable to YOU whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with YOUR order.

SSAL shall be not liable for any failure or delay in performing OUR obligations under these terms to the extent that such failure or delay is caused by an event beyond OUR reasonable control.

SSAL reserve the right to split the supply of the ordered goods into more than one delivery.

If SSAL have failed to comply with YOUR confirmed order instructions or the product is faulty we will happily exchange the product within a reasonable time scale.

Notification of an issue/fault/shortfall with an order must be made in writing to SSAL within 7 days of delivery. The goods must be returned in unused condition in their original packaging and the cost of any loss, damage or reduction in value of the goods will be borne by the customer.

By confirming YOUR order, you undertake to SSAL that YOU have the right or full permission for any logos which are contained in YOUR order specification. We shall in no way be liable to any third party for YOUR unauthorised use of such logos or imagery and YOU hereby fully indemnify SSAL against any such claim or liability.

The Consumer Rights Act 2015 provides that goods must be as described, fit for purpose and of satisfactory quality. If YOU are a Consumer you may be entitled to obtain a refund for any faulty goods that SSAL supply within 30 days of purchase. After 30 days YOU may still in limited circumstances be entitled to a refund although only where SSAL cannot repair or replace such goods. If YOU wish to exercise your legal rights to reject products as a Consumer YOU must send the goods back to us before we can process and repair, replacement or refund.

SSAL will use the personal information YOU provide to us to supply the goods to YOU, to process your payment for the goods, and to give YOU information about similar products that SSAL provide, but you may stop receiving this at any time by contacting SSAL.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Retention of Title.
It is understood that the products remain the property of the seller/supplier, until the buyer has completed full payment. Until such point the seller shall and hereby does retain full legal title to and beneficial ownership of each unit of the products for all purposes notwithstanding the delivery to and possession and use of such unit by the buyer.

If at any time you are dissatisfied with your Samurai Sportswear experience please contact us on +64 (9)218 5541 or email on nzenquiries@samurai-sports.com

All Garments are supplied with a 6 month Samurai Guarantee, Samurai’s Super 6 garment are supplied with an extended 12 month guarantee.

This means that you can trust a Samurai product to perform whenever you need it to. On the rare occasion that one of our garments has a problem, we want to know about it. 

What is Samurai’s Limited Warranty policy?

As standard Samurai’s Garments have a 6 month limited product warranty against any manufacturing defects in the materials and the workmanship when in production, Samurai’s Super 6 garments are supplied with an extended 12 month guarantee.

If a product fails whilst under this warranty due to a manufacturing defect we will repair the product, without charge, or will replace your garment, at our discretion. We will only cover garments that are unaltered and unmodified under our policy.

Samurai’s warranty does not cover any damage caused by normal wear and tear, improper care, negligence and the natural breakdown of colours and materials over an extended time and the use of the product. If garments have been damaged and are not covered under this warranty they may be repaired for a cost and shipping will also be charged accordingly.

Samurai are not liable for any garment lost on return to the company. In order for us to provide repairs and carry out an evaluation all garments must be sent in a clean manner, if deemed in an unsuitable state these garments may be returned or charges for cleaning may be applied.

 What does Samurai’s Limited Warranty mean?

Here at Samurai we put all our products through rigorous testing, ensuring that the garments we produce go above and beyond expectations. Due to the standard of testing carried out on your garment, it should be free of manufacturer defects for the first 6 months of practical use, and for our best selling Samurai Super 6 garments we have extended this to 12 months.

The practical duration of the product is determined by the amount and type of use of the garment and includes the care of the garment.

 What is covered under the warranty?

Because we trust our garments we cover any manufacturing defects and any workmanship mistakes that may have occurred, we cover the garments regardless of the age of the product but we don’t cover any normal wear and tear.

Here at Samurai we define wear and tear as damage that is natural and occurs inevitably as a result of everyday use of that garment. Examples of this may include colour fading, piling and tears at seams and pockets from incorrect usage. Wear and tear also covers the general breakdown of the materials over the years.

Will my Garment be repaired or replaced once returned to Samurai?

Once your garment is received, we will assess the problem. If your product is still under warranty and has become damaged due to a manufacturing fault in the materials or by the workmanship the first option will be to repair the item free of charge. However if your garment is unrepairable or the cost of the repair exceeds a new one we will in this case replace it. The quantity of garments will also have an influence on this and again dependant on the circumstances this will be free of charge.

How long will the repair or replacement process take?

We try and minimise the turnaround of faulty garments as we know that they may be needed urgently. If the garment simply needs to be repaired the turnaround is typically two weeks. However if the garment needed to be replaced, we typically estimate between 4-6weeks. In some cases we can get it back to you sooner. In some cases, it may take longer. Please be aware during peak season our turnaround time can be longer than six weeks.

What do repairs cost?

If your garments are not covered under the warranty, the costs of the repair can vary from one to another. This may depend on having to source materials to the length of the repairs. Once we have evaluated the repairs required to the garment we will contact you stating the final costs and obtain approval prior to repair. We may offer to replace your garment at a cost if not covered by warranty.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We may disclose your information to other members of our group of companies, and to our or their partners, associates, agents or subcontractors and to possible successors to our business.

We will not email you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future.

In order to buy online we will ask for certain personal information. The type of information we will collect about you includes:

  • Name
  • Address
  • Telephone Number
  • Email address

 

We will never collect sensitive information about you without your explicit consent. Payment is processed by SagePay, we do not have access to your payment details beyond what we need to fulfil your order, nor do we store any payment information ourselves, you should consult Sage Pay’s privacy policy for further information.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. Using cookies allows us at Samurai Sportswear to better understand general user behaviour, by telling us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches that are used. You can usually modify your browser to prevent access to Cookies from happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email us at nzenquiries@samurai-sports.com

Discounts apply to selected garments only. Where offers refer to stock items, these items are those designed and manufactured by Samurai International, unless otherwise expressly stated.

Samurai Sportswear Australasia Limited reserves the right to increase, decrease or remove completely any offers at any time, without giving notice.

All offers are subject to availability.

Garments purchased are subject to standard terms and conditions of sale and unless otherwise expressly stated are not available in conjunction with any other offers or discounts.

All prices quoted in offers are in NZ Dollars and exclude GST.

We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice.

Prices and promotions may vary or change due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.

Products will be available in limited quantities, sizes and colours. When stock of a special offer runs out we will no longer be able to supply that item at the special offer price. Nor will we be able to offer exchanges for special offers returned after stock has run out.

Custom made garments are subject to customer approval before being made to order. Because of this we are unable to
accept returns or exchanges.

For Samurai Core Stock orders, we are only able to accept returns on products that have not been worn or personalised.

If you wish to return or exchange a Core Stock item, you must notify us within 14 days of receipt, in line with the Consumer Guarantees Act (CGA).

In a situation where Samurai Sportswear has failed to comply with the approved customer order instructions through errors, omissions or the product is faulty, we will more than happily exchange the product within 7 days of delivery.

Notification of an issue or fault with a bespoke order must be sent to Samurai Sportswear within 7 days of delivery. The product must be returned in an unused condition and the cost of any loss or damage of the product will be charged to the customer.

The standard warranty for garments manufactured by Samurai International is 6 months.

At samurai we invest in our product innovation & we’re proud to provide “Samurai Super Six”. Our 6 best selling performance garments that now qualify for our extended 12 month warranty. Speak to one of our friendly sales team for more information.

We do not accept and cannot process any returns without a returns number and accompanying documentation which will be provided after notification. Any items returned incorrectly will be subject to a reshipping and handling charge. To request a returns number please email nzenquiries@samurai-sports.com. Samurai does not bear the direct costs of returning goods as stated on our ordering notification. For your protection, we recommend that you use a recorded delivery or courier service with adequate insurance cover as Samurai cannot be held responsible for goods not received.

For a returns form, please email us.